Refund & Returns Policy
Last updated: 14 August 2026
Print Spot Manchester is a two-person studio making 3D printed and laser-engraved products to order. Because most items are made specifically for each order rather than pulled from ready stock, this policy is a little different from a typical high-street return policy — please read it before ordering, particularly if your item is personalised.
Made-to-order & personalised items
Most items in the shop — including anything with a name, date, photo, custom text, or bespoke design — are made specifically for you after you order. Under UK consumer law, personalised or custom-made goods are exempt from the standard 14-day right to cancel once production has started, because they can’t be resold to another customer.
If you need to change or cancel a custom order, get in touch as soon as possible after ordering. If production hasn’t started yet, changes are usually no problem. Once a piece is in progress or finished, it generally can’t be cancelled or refunded unless it arrives faulty or damaged.
Non-personalised shop items
For items that aren’t customised to you individually, you have the right to cancel within 14 days of receiving your order, in line with the Consumer Contracts Regulations 2013. To be eligible:
- The item must be unused and in its original condition
- Let me know within 14 days of delivery that you’d like to return it
- Send it back within 14 days of telling me
Return postage is at your own cost unless the item is faulty or not as described.
Faulty or damaged items
Everything is checked before it ships, but if something arrives damaged or faulty, contact me within 48 hours of delivery with photos of the item and packaging. Under the Consumer Rights Act 2015, you’re entitled to a repair, replacement, or refund for goods that are faulty, not as described, or not fit for purpose — this applies to made-to-order and personalised items too.
How to request a return or refund
Use the contact form with your order details and, for faulty items, photos of the issue. I’ll get back to you with next steps, usually within a couple of days.
Refunds
Once a return is received and checked (or a refund is otherwise agreed), the refund is issued to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or card provider.
Questions
If anything here is unclear, or your situation doesn’t fit neatly into the above, just get in touch — happy to sort it out directly.